Complaints Procedure

By signing this document, the customer agrees to the services and conditions outlined in this document all goods remain the property of prestige fires and flues ltd until paid for in full Complaints procedure

How do I make a complaint?

We are sorry if you feel the need to make a complaint We would like to hear from you because this gives us the chance to put matters right Making the complaint /contact us

Phone: 02084016738
Mobile 07728004988
Monday to Friday 9am to 5 pm
In the post : To Complaints Prestige fires and flues ltd
205 Wrythe lane Carshalton Surrey SM51TZ
Email : complaints@prestigefiresandflues.co.uk

How you can help us during a complaint?

Please tell us your full name and address An description of the complaint And any further information that will help in anyway.

What we do next:

We will try and resolve all complaints within 3 working days or immediately. If u are still unhappy the way things had been dealt with you can contact the ombudsman which is an independent public body which aims in resolving disputes between consumers and businesses.

Contact details for the ombudsman

Telephone 0300 123 9 123
Email complaint.info@financial-ombudsman.org.uk
Web: www.financial-ombudsman.org.uk